FAQs

1. How do I know that my order is confirmed?
Once you place an order, you will receive a confirmation email. It will include your order number and estimated time of delivery.

2. Can I modify my order after placing it?
Unfortunately after the order is placed, you cannot add new products to the order but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at customer support to cancel the order so that a fresh order can be placed.

3. How can I track my order?
You will receive a mail with shipment details once your order is dispatched. It will include the shipment number/AWB and the name of the courier company. You can track your order at their website or you can also write to us at woot@mcaffeine.com

4. Are there any shipping charges?
We offer FREE Shipping on all orders above Rs.399, which is notified from time to time. You should consider the shipping rates shown at the time of check-out to be final.

5. Do you offer Cash on Delivery?
Yes, We offer Cash-On-Delivery at an additional charge of Rs 19.

6. What are the different ways I can order?
You can order online through our Website, App,
Over email (woot@mcaffeine.com) 

For email, mention

1. Name

2. Complete Address with pincode

3. Email address

4. Product to be ordered

7. How long does it take for the order to arrive?
We ship the products within 2 working days of receiving the order. You can expect your shipment to arrive within 5-7 working days of placing the order. However, India is a large country. Please expect additional time for remote areas and unexpected weather conditions.

8. How can I get in touch with Mcaffeine?
You can email us at woot@mcaffeine.com 
 
9. Can you expedite my product on priority?
If you want us to expedite your order, email us at woot@mcaffeine.com . We will check with our logistics partner and provide you with an update.
Please Note - This is only applicable for prepaid orders.