What makes you stand out or why should I choose mCaffeine?
- Our products are crafted with care, ensuring your skin's safety and radiance:
✅ Dermatologically Tested & FDA Approved
🐰 Cruelty-Free & 100% Vegan: Proudly PETA certified, we stand against animal testing and use only vegan ingredients.
🚫 No Harmful Chemicals: Our formulations are free from SLS, Parabens, and Silicones, ensuring a gentle and non-toxic experience.
✨ Non-Comedogenic Ingredients: Enjoy skincare that won’t clog your pores, keeping your skin clear and healthy.
☕ Powered by Caffeine: Every mCaffeine product is infused with caffeine, a superfood for your skin. Its anti-inflammatory properties tone your skin, reduce the appearance of wrinkles and fine lines, and protect against sun damage and photoaging.
What does mCaffeine do for environment?
We are a Zero Plastic Footprint achived brand! mCaffeine cares for the mother nature the same way we care for our Caffeine Fam.
Do you test your products on animals?
Absolutely not! At mCaffeine, we are proudly PETA certified for being Cruelty-Free and 100% Vegan. None of our products are tested on animals, ensuring that your skincare routine is both ethical and compassionate.
Are mCaffeine products natural/organic?
Yes, our products are formulated from naturally sourced ingredients.
What is the shelf life of your products?
🕒 Shelf Life: Our products have a shelf life of 24 months from the manufacturing date. Once opened, they should be used within 6 months for optimal freshness and effectiveness.📏 Perfectly Portioned: Each product is designed to last approximately 3 months when used according to the recommended routine, giving you ample time to enjoy its benefits before it expires.🔄 High Demand & Freshness: Due to high demand, we maintain multiple batches in our warehouse. While it's hard to predict which fresh and bold batch you'll receive, rest assured, you'll always get a high-quality product with plenty of buffer time before expiration.Your skincare routine with mCaffeine is designed for convenience, longevity, and maximum confidence!
Do mCaffeine products are sensitive skin friendly?
Yess! Dive into the world of mCaffeine where skincare meets sensitivity. Our products are your ticket to a delightful skincare journey, promising gentle care and stunning results.
Can I use mCaffeine products during pregnancy and breastfeeding?
First of all Congrats! We've got you covered with dermatologically tested, FDA-approved formulations that steer clear of harmful chemicals like SLS, Parabens, and Silicones. While our products are safe for expectant mothers, we always recommend consulting with your doctor for that extra peace of mind during this special journey. Your well-being and your growing family's health are our top priority.
At what age can I begin using your products?
With our products, aged 16 and up can enjoy a safe, clean, and oh-so-fun journey to healthy skin.
Teen-approved and toxin-free!
How Soon Do Out of Stock Products Return?
🚀 We work tirelessly to restock products as quickly as possible. Since all our products are made from scratch, we can't promise an exact restock date. Quality takes time, and we want to ensure you get the best.📬 Stay Updated: Follow us on our social media handels to get the latest restocking updates and never miss out!
In how many days can we see results after using your products?
Our products, curated from naturally sourced ingredients, can provide visible and long-lasting results within a 30 to 40 days when used as directed.
* It also depends on the usage of the product and individual skin types and their health conditions.
What should I do if the products don't suit me?
Reach out to us at woot@mcaffeine.com for expert guidance and support!
Can you recommend some products for my skin type?
Absolutely! For regimen and product-related inquiries, please fill out the form on our website. Our team of experts, the Caffeinetors, will assist you further!
Can you send me product samples?
Unfortunately, we do not offer product samples at this time. However, we do include our bestsellers and new range miniatures as part of our unique offers!
How do I store your products, especially those with active ingredients?
We recommend storing our products in a cool, dry place away from direct sunlight. Some products, such as sheet masks, and eye patches, can even be stored in the refrigerator after opening!
How to Do an At-Home Patch Test?
Making sure a new product is safe for your skin is easy. Here's how you can do a simple patch test at home:*Pick a Spot: Find a small, hidden area on your forearm or behind your ear.*Clean the Area: Use mild soap and water to wash the spot, then gently pat it dry.*Apply the Product: Dab a small amount of the product on the clean area.*Wait 24 Hours: Leave the product on for a full day without washing it off.*Watch for Reactions: If you notice any irritation, redness, or discomfort during this time, wash the product off right away and don’t use it again.Remember: If you have any adverse reactions, stop using the product and consult a dermatologist.
How to track my order?
To track your order, simply log in to your account on our website and navigate to 'My Orders.' There, you'll find updates on your ongoing or past purchases. Alternatively, you can click here for quick access to your order status.
How do I cancel my order?
You have a two-hour window from placing your order on our website or app to cancel it hassle-free. Once your order is ready to be dispatched, cancellations are no longer possible at our end; simply refuse to accept the parcel upon delivery as the order will not be returned once delivered.For prepaid orders successfully canceled from our end, a complete refund will be initiated. If the order is ready to be dispatched or already dispatched, the refund will be processed upon return. It typically takes 5- 7 business days for refunds to reflect in your payment account.
Can I modify my order?
Once your order is placed, we are unable to make any changes to it. However, if you decide to cancel the order, you can simply refuse delivery when it arrives.
How to change/update the my address/contact details of my order?
Reach out to us at woot@mcaffeine.com and our customer delight team will gladly assist you.
How long it takes to get the delivery of the order?
Once the order is placed, it will be shipped within 24-48 hours.You can further expect delivery within 5-7 business days.
What modes of payment options do you have?
We offer multiple secure ways to pay, ensuring a smooth and safe shopping experience for you!
💳 Credit and Debit Cards
🏦 Net Banking
📲 UPI/Wallets
💵 Cash on Delivery * For an extra charge ranging from Rs. 29 - Rs. 39, depending on your location"
Are there additional shipping charges?
We offer FREE Shipping on all orders above Rs.399+
How to return my order?
We are delighted to inform you that all our orders are packed under strict supervision, ensuring that all hygiene protocols are meticulously followed!Nevertheless, if you ever feel the need to replace/return a product, due to the following reasons, please feel free to reach out to us at woot@mcaffeine.com.
-Incorrect product is received
-Product is damaged, tampered with, or leaking on arrival
-Item(s) is(are) missing from the order
-Expired products received
Do you ship internationally?
Yes, we currently ship to the following countries:USA, UAEKSA (Kingdom of Saudi Arabia), Qatar, Russia, Romania, Kuwait, South Africa, Indonesia, Malaysia, Bangladesh, New Zealand, Mauritius. OR Reach out to us at woot@mcaffeine.com and our team will guide you through.
Cancellation of uncommon orders!
mCaffeine reserves the right to cancel certain orders at our sole discretion. This may include orders with pricing errors, issues identified by our fraud prevention measures, or orders placed due to technological glitches or loopholes. We will notify you if your order is cancelled or if we need additional information to process your order.
What if I used coupon codes/reward points for payments and cancel the order later?
Discount vouchers fetch great deals, but they are intended for one-time use only and will be considered used even if you cancel the order. However, if you redeem bean coins for an order and then later cancel it, those points will be credited back to your account.
When will I receive the refund for a cancelled prepaid order?
Refunds typically take 5- 7 business days to appear in your account.
What is unfullied order?
"Unfulfillable" simply means your order is being prepared for dispatch. It's for internal use, so there's no need to worry.
When can I expect my order to arrive?
If you haven't received your AWB number via SMS yet, your order is still being processed. It will be dispatched soon, and you can expect delivery within 3-5 days after dispatch. If you have received an AWB number, you can track your order in real-time, and it will be delivered within 3-5 days.
How do I create a account with mCaffeine?
Create an account by registering with your email address when prompted Or simply click here
Where do I find my order history?
To check your order history, log into your account section of the website/App with the registered details and click on "Orders".
How do I change my registered mail Id or contact number with you?
Send us your details at woot@mcaffeine.com; we will assist you in changing the details
How to change the password of my account OR login to my inactive account?
To reset your password or to log in to your inactive account click on the forgot password button on the log-in page OR Reach out to us at woot@mcaffeine.com; we will assit you further
How is my information being used?
Heres the link to our Privacy Policy.
Where do I reach out for account related queries?
You can request to have your personal data removed from our systems by emailing us at woot@mcaffeine.com. Our support team will assist you further.
My payment has been deducted but my order is not confirmed. What should I do?
Please don't worry! In such cases, kindly reach out to us with your registered email ID and provide a screenshot of the payment reference (e.g., pay_xxx). Rest assured, our caffeinators are here to assist you every step of the way!
How long does it take for the refunded amount to reflect in my account?
Refunds typically take 5- 7 business days to appear in your account. Keep an eye on your payment source account, and your refund will be there before you know it!
How do I stay updated about the offers?
Sign-Up with your mail Id to receive the offer mailers & Follow us on our social media handles
How do I place a bulk order or take a distributorship?
Please click here to provide your details and requirements. Our team will get in touch with you promptly!
How can I apply for a job at mCaffeine?
Mail us at career@mcaffeine.com to join the caffeine army!
What is the Caffeine Club Rewards Program?
Caffeine Club Rewards is our loyalty program created to appreciate our loyal Caffeinators. Earn bean coins with every order on our website/App!
My bean coins are now reduced compared to the previous count.
We've upgraded our loyalty program! If you had 5000 bean coins, we've added Rs. 500 (the actual value) to your account.
